Privacy Policy
Last updated: January 2025
1. Who We Are
UK Heat Pump Servicing ("we", "our", "us") is a heat pump servicing company operating across the United Kingdom. Our website is ukheatpumpservicing.co.uk.
2. What Data We Collect
We may collect the following personal data when you use our website or contact us:
- Name, email address, phone number, and property postcode when submitting an enquiry
- Browser and device information collected automatically via cookies
- Usage data about how you interact with our website
3. How We Use Your Data
We use your personal data to: respond to your service enquiries, book and manage service appointments, and send service reminders (with your consent).
4. Legal Basis
We process your data on the basis of: contractual necessity (to fulfil a service booking), legitimate interests (to respond to enquiries), and consent (for marketing communications).
5. Data Retention
We retain customer data for a maximum of 7 years for tax and warranty purposes. Enquiry data not resulting in a booking is deleted after 12 months.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. Contact us at info@ukheatpumpservicing.co.uk to exercise these rights.
7. Cookies
We use essential cookies for website functionality and analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences in your browser settings.
8. Contact Us
For privacy-related enquiries, contact us at info@ukheatpumpservicing.co.uk or call 0800 123 4567.